Plusnet owes me money

[#1]

I have canceled my order for Plusnet and was assured I would receive the £206.88 I have pre paid for line rental I am still waiting for my refund I am a pensioner and need this refund but dont know how I can get my money refunded.

[#2]

Hi @Pillingpalace

Thank you for getting in touch and I am so very sorry that you have not received your refund yet.

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

[#3]

I have a message saying that my issue has been fully resolved and the £206.88 has been paid into my bank . The money has not arrived in my bank account what has happened to my money? what can i do to get this resolved ?

[#4]

Hi @Pillingpalace,

I appreciate your query and apologise for any delays you have experienced.

This can take up to 5 working days to reach your bank account from the date we said we have sent it.

If this timescale has already elapsed, please come back to us here and we'll be happy to request more information for you.

Let us know if you need any further assistance.

Thanks