Plusnet or make it up as you go along net???
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Plusnet or make it up as you go along net???
31-12-2013 6:08 PM
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When received my first bill I was surprised to see it was £11.30 because I had been charged for weekend calls.
When I called the helpline they told me I couldn't have the free weekend calls because I had paid my line rental upfront and free weekend calls weren't included when I had the upfront line rental saving. This didn't make much sense to me as I don't see how the two are related. I was told I would have to pay an extra £1.50 a month to have weekend calls, I wasn't happy but reluctantly agreed and was then told my monthly charges would be £11.49 a month. This came as a shock as £2.75 plus £ 1.50 is £4.25 where does £11.49 come from. The call centre technician agreed I was correct and quickly ended the call.
The call centre technician didnt inspire me with much confidence so I decided to call again just to confirm what my monthly charges would be. This time a different technician explained that I could have weekend calls included with my line rental saver but that it had been set up as line only and that it now was impossible to change. Seems like a very poor show by plusnet that they are unable to correct customers accounts and the first technician was clearly talking rubbish.
I asked the technician if he would email me details of what my monthly standard charges would now be to save any further confusion. He said he would, I asked him to email me while I was on the phone so I could confirm I'd recieved it but he point blank refused to do this giving no logical reason. He said he would email me as soon as I got off the phone.
Needless to say I am still waiting for his email, he told me his name was [mremoved] but given the level of lies from plusnet so far I doubt that it is.
My next months bill should be £4.25 but I'm guessing plusnet will have some other small print or excuse where they will be able to get away with charging me more.
I only moved from BT to plusnet to get away from this [Censored] but so far it's looking worse. Come back BT all is forgiven.
jim:csa
Re: Plusnet or make it up as you go along net???
31-12-2013 7:18 PM
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When you take the Line Rental Saver you lose the weekend calls and you can't get them back.
However you can add Evenings and Weekends for a charge of £1.50 per month http://www.plus.net/support/phone/home-phone-faq.shtml#callPlans as already stated but not weekends only
Re: Plusnet or make it up as you go along net???
31-12-2013 7:34 PM
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Why is this not flagged up when you take out the order?
What has paying line rental upfront got to do with what call package you select? How stupid is that!
I'm guessing my next bill will be just as random.
What's his excuse for not emailing me when he said he would and why couldn't he email me while I was on the phone? Clearly he had no intention of doing so because plusnet can't be upfront and honest about what they charge. I can see me cancelling the whole thing if this continues.
Re: Plusnet or make it up as you go along net???
31-12-2013 7:39 PM
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They are supposed to put everything on a ticket which can be seen here https://www.plus.net/wizard/?p=search
Re: Plusnet or make it up as you go along net???
31-12-2013 7:48 PM
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It's possible that making the account change has removed that discount, but if that is the case I suggest leaving things until Digital Care Team staff are here again on Thursday to review the problem.
Re: Plusnet or make it up as you go along net???
31-12-2013 8:18 PM
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Re: Plusnet or make it up as you go along net???
31-12-2013 8:47 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet or make it up as you go along net???
01-01-2014 9:23 AM
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Quote from: Oldjim Agents don't email
They are supposed to put everything on a ticket which can be seen here https://www.plus.net/wizard/?p=search
Not directly. However, when a "ticket" is raised or answered the content is sent by e-mail. So there was nothing preventing the agent raising a "ticket", the content of which would/should/could have been e-mailed to the o.p.. There was surely nothing preventing the agent doing that while the customer was still on the 'phone?
Re: Plusnet or make it up as you go along net???
01-01-2014 10:12 AM
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Re: Plusnet or make it up as you go along net???
01-01-2014 11:45 AM
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Re: Plusnet or make it up as you go along net???
01-01-2014 12:03 PM
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I want written confirmation of my monthly charge to save any future confusion. The fact that plusnet refuse to give me this information basically tells me that £4.25 won't be my monthly charge they intend to see if they can get away with charging me £11.49 next month.
I really don't like being lied to.
Re: Plusnet or make it up as you go along net???
02-01-2014 9:25 AM
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For reference:
Plusnet Unlimited (Contracted) - £2.75 (for the first 12 Months)
Plusnet Evening and Weekends - £1.50 (starting from 29/01/14)
Re: Plusnet or make it up as you go along net???
02-01-2014 10:16 AM
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Re: Plusnet or make it up as you go along net???
02-01-2014 11:00 AM
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