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Plusnet offer changes when selecting it

FIXED
kerrymcnay
Newbie
Posts: 3
Registered: ‎06-12-2018

Plusnet offer changes when selecting it

Okay, so I went on my account this morning and I was excited to see there was a really good offer for Fibre just sitting on my account page.plusnetoffer.pngHowever, when I clicked the offer I was taken to this page:plusnetoffer2.pngWhat is this about? Why does the offer completely change here? Anyone want to offer me an explanation?

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3 REPLIES 3
Mav
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Re: Plusnet offer changes when selecting it

Moderator's Note(s)

Thread moved from Plusnet Feedback to My Account/Billing.

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Satss
Plusnet Alumni (retired)
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Posts: 438
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Registered: ‎06-08-2018

Re: Plusnet offer changes when selecting it

Fix

Hi @kerrymcnay, thanks for getting in touch.

 

The original offer for £15.99 refers to the price of the broadband only and does not include the £18.99 you would pay for monthly line rental. With those two figures in mind the standard total price for Line Rental and Unlimited Fibre would be £34.98 monthly. However, when you click on the offer the system has added both the line rental and unlimited fibre but also has applied a £4.99 monthly discount throughout the duration of the contract, bringing it to £29.99 monthly.

 

I hope this helps. However, if you have any questions please feel free to let me know.

kerrymcnay
Newbie
Posts: 3
Registered: ‎06-12-2018

Re: Plusnet offer changes when selecting it

Thank you for the explanation. It just comes across as misleading.