Plusnet not refunding my money!

[#1]

So I signed up to Plusnet and paid line rental upfront but changed my mind and cancelled the switch within the cooling off period. Plusnet told me that I would receive a refund in 7 to 10 days.

It been almost 7 weeks now and still no refund !!!

I have phoned several times but keep getting the same response, that I will receive my refund within the next week.

This has gone on way too long. Effectively Plusnet are illegally profiting of my money by keeping it and not honouring the refund.

Please rectify this immediately and no more excuses!

[#2]

Hi @MalG,

Thanks for getting in touch.

I'm sorry to hear that and appreciate you need this sorting out as quick as possible.

Please can you send your username by private message so I can look into this for you.

Thanks - LF

[#3]

Hi @MalG,

Thanks for getting back to me.

I have requested an urgent update from our Billing Team about this, as seen here. We will respond to you as soon as we have more information to offer from them.

If you need anything further, please do let us know.

Thanks - LF

[#4]

Hi @MalG,

Further to your contact via our Community forum at the end of March.

This is a follow up message to advise I have sent a further update here.

Do come back to me if you need anything further.

Thanks - LF

[#5]

If they don''t sort it out quickly then ask for a deadlock letter and let the Ombudsman Serrvices sort it out. Oh and it might be worth taking this up with BACS when mistakes in DD's are made to avoid reclaiming through yout bank BACS expect Pnet to refund promptly https://www.directdebit.co.uk/Resources/Pages/ContactUs.aspx