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Plusnet not honouring discount offered
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Plusnet not honouring discount offered
07-01-2014 5:54 PM
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I phoned to cancel as my introductory discount was due to expire and was offered a new rate of £9.50 instead of £16.99.
I was told this would be applied from my next billing date, 4 jan. Surprise suprise, they charged my £16.99 and are not responding to my question via the support ticket. Does anyone have any advice on how I can escalate this?
I was told this would be applied from my next billing date, 4 jan. Surprise suprise, they charged my £16.99 and are not responding to my question via the support ticket. Does anyone have any advice on how I can escalate this?
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Re: Plusnet not honouring discount offered
07-01-2014 6:08 PM
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Hi,
I've just replied to your ticket - it should be sorted now.
I'm sorry that this happened in the first place.
I've just replied to your ticket - it should be sorted now.
I'm sorry that this happened in the first place.
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Re: Plusnet not honouring discount offered
07-01-2014 6:44 PM
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Many thanks James
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