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Plusnet not honouring discount offered

pecrow
Dabbler
Posts: 20
Thanks: 2
Registered: 07-01-2014

Plusnet not honouring discount offered

I phoned to cancel as my introductory discount was due to expire and was offered a new rate of £9.50 instead of £16.99.
I was told this would be applied from my next billing date, 4 jan. Surprise suprise, they charged my £16.99 and are not responding to my question via the support ticket. Does anyone have any advice on how I can escalate this?
2 REPLIES
Highlighted
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Plusnet not honouring discount offered

Hi,
I've just replied to your ticket - it should be sorted now.
I'm sorry that this happened in the first place.
pecrow
Dabbler
Posts: 20
Thanks: 2
Registered: 07-01-2014

Re: Plusnet not honouring discount offered

Many thanks James