Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Plusnet locked my account for security reasons
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet locked my account for security reasons
Plusnet locked my account for security reasons
27-09-2023 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I get an email saying you've opened ticket 237172397 because somebody has tried to access my account and that Plusnet is going to lock the account for security reasons.
I go to fix it by following the instructions and changing my password only to find out that my DSL light is on but the internet isn't, I'm guessing because of the password being locked. So I use my mobile, then I find that I can't login to my broadband account because the username name/password is now wrong.
So long story short, how do I log in to change my account password if you've locked the account?
I go to fix it by following the instructions and changing my password only to find out that my DSL light is on but the internet isn't, I'm guessing because of the password being locked. So I use my mobile, then I find that I can't login to my broadband account because the username name/password is now wrong.
So long story short, how do I log in to change my account password if you've locked the account?
Message 1 of 3
(467 Views)
2 REPLIES 2
Re: Plusnet locked my account for security reasons
27-09-2023 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator’s Note
This topic has been moved from Broadband to My Account/Billing
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Message 2 of 3
(456 Views)
Re: Plusnet locked my account for security reasons
27-09-2023 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ignore, I think I've sorted it. Don't like using a tiny mobile screen to do stuff but I think I managed.
Message 3 of 3
(451 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet locked my account for security reasons