Plusnet letter threatening Dept collection agency

[#1]

Just got a letter saying my dept has gone to collection agency, but I don't have any dept phoned and plusnet confirmed this and are contacting agency to not collect this non existent dept. However this has caused me stress and I received my credit report which seems to have been affected, I'm awaiting further call from cust Serv as I've questions to ask before I escalated this in the media....

[#2]

Hi there @Bilbong01 I am sorry to hear about this. I've looked into the matter and have updated you via the Member Centre.

[#3]

Hi ive no access to the member center but ive managed to get ontp this forum, please reply to this or my email

[#4]

Thanks for getting back in touch.

Unfortunately we are unable to discuss account sensitive information over forum.

When this ticket was created - email was already sent to you. If you have problems with accessing member centre - you can reset your password here

[#5]

hi ive tried to reset password but its saying there is no account under my user name / email address????

[#6]

Your username would be listed on the billing email and the email from the ticket with your reply in, if that's any help?