Plusnet ignore cancellation
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Plusnet ignore cancellation
31-05-2016 6:54 AM
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Re: Plusnet ignore cancellation
31-05-2016 8:33 AM
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Did you really advise that you wanted to cease the service and not migrate to another supplier thereby catching the £30 cease charge
Or did you say that you were not prepared to accept the new offer which by inference would leave you on a one month rolling contract
Re: Plusnet ignore cancellation
31-05-2016 9:02 AM
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I've had a look over the account and found the call from 21/05/16 where you spoke to our Customer Options Team, however as this was your billing date the invoice currently outstanding on your account had already been generated and a notification email that we would be taking this payment had gone out in the early hours of the morning.
Although I appreciate during the call you said you'd be cancelling the advisor explained that you could sign up with a new provider and they would take the services over. Later in the call you advised you would sign up a new account in your wife's name for the new customer offer and the advisor explained that if you were happy to lose your telephone number, you could sign a new account up online.
As Oldjim has mentioned, if you did want to fully cancel the account and have the services ceased, there would be a £30 cessation charge and there would also be a loss of service.
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