Plusnet has Ruined my Credit Rating and seem to think this is ok
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Plusnet has Ruined my Credit Rating and seem to think this is ok
20-01-2020 6:41 PM
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I was with Plusnet until July when i went over to sky. i continued to recieve bills and made many phone calls to try and sort this out. Fast forward to December and my credit rating has gone through the floor as i am showing an outstanding payment from October. More phone calls and complaints and no offer of compensation at all.......fuming isn't the right word. Would not recommed Plusnet to anybody.
Re: Plusnet has Ruined my Credit Rating and seem to think this is ok
20-01-2020 7:34 PM
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Did you switch your existing services over to Sky? I thought they normally automatically cancel your old package if you do. Unless you somehow managed to sign up to Sky without switching?
Re: Plusnet has Ruined my Credit Rating and seem to think this is ok
21-01-2020 4:44 PM
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Hey @sarah424,
Thanks for reaching out to us.
I'm sorry to hear about your credit rating woe and I apologise for the frustration caused.
Have you got in touch with our contact centre to discuss this? Feel free to drop the following information across PM to me and I can investigate this from here:
- The account holds full name (and if that's you)
- Your full address with postcode
- Your Plusnet mobile number
Give us a nudge here once you've PM'd and we can get it picked up.
Thanks.
Re: Plusnet has Ruined my Credit Rating and seem to think this is ok
21-01-2020 5:39 PM
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Re: Plusnet has Ruined my Credit Rating and seem to think this is ok
21-01-2020 6:01 PM
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Re: Plusnet has Ruined my Credit Rating and seem to think this is ok
22-01-2020 2:28 PM
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Thanks for confirming those details @sarah424.
For final verification checks, could you also please PM:-
- Your date of birth
- Character 1 and 4 from your security question 'Your First Holiday Destination'
Once you sent those details via PM, please do let us know via this public post.
Regards
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