Plusnet has Ruined my Credit Rating and seem to think this is ok

[#1]

I was with Plusnet until July when i went over to sky.  i continued to recieve bills and made many phone calls to try and sort this out.  Fast forward to December and my credit rating has gone through the floor as i am showing an outstanding payment from October.  More phone calls and complaints and no offer of compensation at all.......fuming isn't the right word. Would not recommed Plusnet to anybody.

[#2]

Did you switch your existing services over to Sky? I thought they normally automatically cancel your old package if you do.  Unless you somehow managed to sign up to Sky without switching?

[#3]

Hey @sarah424,

Thanks for reaching out to us.

I'm sorry to hear about your credit rating woe and I apologise for the frustration caused.

Have you got in touch with our contact centre to discuss this? Feel free to drop the following information across PM to me and I can investigate this from here:

- The account holds full name (and if that's you)

- Your full address with postcode

- Your Plusnet mobile number

Give us a nudge here once you've PM'd and we can get it picked up.

Thanks.

[#4]

Yes all done properly with PAC code etc it's just plusnets inefficiency

[#5]

Have messaged you mads

[#6]

Thanks for confirming those details @sarah424.

For final verification checks, could you also please PM:-

- Your date of birth

- Character 1 and 4 from your security question 'Your First Holiday Destination'

Once you sent those details via PM, please do let us know via this public post.

Regards