Plusnet email

[#1]

How many PN customers are aware that Plusnet is actively seeking to off-load its email service. This means you will end up having no email address. Neither is there any guarantee it will provide email forwarding. Neither are they informing customers offered 12 or 18 month contracts of this intention,

[#2]

Where is this 'information' coming from?

[#3]

When there is a plan to do something, then there will be a formal announcement. In the meantime any comment is (at best) pure speculation by first line support, possibly confused with the confirmed closure of the JLP email service and the end of legacy email on closed Plusnet accounts.

[#4]

Ask any member of PN Customer Service if they are aware of this or any member of the PN escalation team. I have emails confirming this. I just hope that PN will provide plenty of notice so that existing users can have time to identify an alternative email service and and to notify all their banks, service providers, goverment departments, etc. which will be an immense undertaking. PN could also ensure that they provide call forwarding for an extended period which would be of considerable benefit to it's existing email users.

[#5]

Interesting - could you post the content of these emails, please?

[#6]

I cannot post the content of these emails as it could put their authors employment at risk. You could try asking Allison Kirkby who now has responsibility for Plusnet.

[#7]

I refer you to post #3 above, which came from a source with possibly more knowledge than the authors of these claimed emails. You could post the content, redacting any identifying details.

[#8]

I resent you term "claimed" emails. The escalation team is a small group and the content of the emails could easily result in the individuals being identified. As I have already stated, Plusnet have witheld crucial information from their users which could result in those that have recently taken up 12 or 18 month contracts being financially penalised or sevely inconvenienced if they rely on email access for personal and business reasons. Plusnet should come clean and let their customers know they are actively pursuing the outsourcing of email.

[#9]

@Townman  - Help!

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#10]

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@mikerd wrote:

I resent you term "claimed" emails. The escalation team is a small group and the content of the emails could easily result in the individuals being identified. As I have already stated, Plusnet have witheld crucial information from their users which could result in those that have recently taken up 12 or 18 month contracts being financially penalised or sevely inconvenienced if they rely on email access for personal and business reasons. Plusnet should come clean and let their customers know they are actively pursuing the outsourcing of email.

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I know very well what the escalation team is - as I said, post the contents without identifying data.

[#11]

If Plusnet were going to outsource email, then what you say in the original post about peoples email being taken away wouldn't be true, as it would be outsourced.  

[#12]

Good point, @pjmarsh 👍

[#13]

This is nothing more than trouble stirring. The official advice stands - if and when there are plans, they will be announced formally. Listening to unaccountable gossip helps no one. But this is the style of tittle - tattle “reporting” these days. Either name the party, produce the evidence or accept the official statement.

As what is told to those taking out new contracts - if they are new customers they do not have the option of using the email service so there’s no misleading as inferred.

@NickBS

[#14]

Thanks, @Townman 

[#15]

In response to comment from PJ Marsh, it is the customers email ADDRESS that is being taken away which I made clear in previous posts. This has major implications. With regards to comments from Jab1 and Townman I should point out that I was referring to EXISTING customers whose contracts were expiring and were invited to RENEW for 12 or 18 months without being informed they would offlloaded to another company and lose their existing email address. I am not "trouble stirring" but pointing out the facts, unlike Jab1 and Townman. I also respect the privacy of existing Plusnet employees. I have been a Plusnet customer since 2005 so I am in a position to make reposnsible criticism where it is justified.