Plusnet customer support is a joke
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Plusnet customer support is a joke
15-02-2014 10:11 AM
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I cancelled my DD as I'm not paying these jokers another penny, I also got my bank to return the last DD payment to me as I'm not paying upfront for a service I don't have.
Then I get a bill for non payment and en email saying outgoing call are barred
How can you block outgoing calls on a faulty phone line?
I think Plusnet need to sort out their internal support.
Goodbye Plusnet, I look forward to all the letters threatening me with non payment, please send them as I'll need some evidence for Ofcom should the need arise. Clearly your service level on this issue speaks for itself.
I'll also be sending you an invoice for my wasted time and petrol costs.
Re: Plusnet customer support is a joke
15-02-2014 10:26 AM
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You may well find you lose in court if it goes that far and your credit rating is affected. While you may feel you have the moral high ground, contracts and T&Cs can be very hard to challenge in court especially if PN have gone by the book / BTOR claim exceptional weather circumstances etc.
While good to vent as you are, take a step back and look at the overall hassle this may cause you in the upcoming future.
Re: Plusnet customer support is a joke
15-02-2014 10:28 AM
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Re: Plusnet customer support is a joke
15-02-2014 10:29 AM
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Did you send the letter by recorded or traceable means ?
Re: Plusnet customer support is a joke
15-02-2014 10:32 AM
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Re: Plusnet customer support is a joke
15-02-2014 2:01 PM
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Re: Plusnet customer support is a joke
16-02-2014 10:18 AM
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Re: Plusnet customer support is a joke
16-02-2014 11:56 AM
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dick:quote
Re: Plusnet customer support is a joke
16-02-2014 11:57 AM
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Re: Plusnet customer support is a joke
16-02-2014 12:14 PM
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Re: Plusnet customer support is a joke
16-02-2014 12:16 PM
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Quote from: bigblue22 I have BT coming next week to install a new phone line. End.
The problem is it won't be.
It sounds like you're breaching your contract with PN by cancelling all payment without their permission and while still in contract.
PN are 100% reliant on BT Openreach to come out and fix faults. They cannot book a different engineer as is the case with any other ISP who use the BT copper system.
Unless Plusnet made a serious cockup and are in breach of their own contract, they will be quite entitled to chase you for any money left on your contract. They are also capable of putting a stop on any move to a new telephone line provider while your line is under contract to them.
It may not get that far, it may have been a Plusnet mistake as to why you drove 100 miles to meet an engineer who didn't turn up but as I said above, contract law is a very tricky subject to deal with and unless you are convinced you have a 100% watertight case against Plusnet then you could find yourself with serious issues.
Re: Plusnet customer support is a joke
16-02-2014 12:34 PM
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I'm getting a new line and number.
Like I care about legal action, been through it several times with other companies, never paid a penny and still receive letters years later from various debt collection agencies.
Don't bother replying, i wont be back on the forum again.
Bottom line - Plusnet support is [Censored] [Censored]
dick:quote
Re: Plusnet customer support is a joke
17-02-2014 10:33 AM
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Sorry to hear about the issues you had with your phone service. If you wish to cancel then you need to speak to our Customer Options team so that they can cancel your account down. They're available on 0845 140 6002 or 0330 123 9197 Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays) and Saturday: 9.00am - 5.30pm.
Re: Plusnet customer support is a joke
17-02-2014 4:41 PM
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[Moderator's note by Jim (Oldjim) All caps changed as per the Forum Rule ]
Re: Plusnet customer support is a joke
17-02-2014 5:13 PM
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Plusnet use a freephone number so it shouldn't have cost you anything unless you don't have access to a landline (in which case you wouldn't have broadband with them).
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