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Plusnet customer being charged for calls to Plusnet customers

gentoo
Newbie
Posts: 2
Registered: 05-12-2017

Plusnet customer being charged for calls to Plusnet customers

I should have noticed earlier but my last three bills (at least) include fees for when the only calls are to other Plusnet customers.

I would contact Plusnet directly but it's impossible to get through.

 

4 REPLIES
jab1
Seasoned Pro
Posts: 1,627
Thanks: 309
Fixes: 5
Registered: 24-02-2012

Re: Plusnet customer being charged for calls to Plusnet customers

Were all your calls under 60 minutes?

John
gentoo
Newbie
Posts: 2
Registered: 05-12-2017

Re: Plusnet customer being charged for calls to Plusnet customers

might have misread my bill (oops) checking

Plusnet Help Team
Plusnet Help Team
Posts: 136
Thanks: 45
Fixes: 4
Registered: 07-12-2017

Re: Plusnet customer being charged for calls to Plusnet customers

@gentoo did you get to the bottom of this?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Community Veteran
Posts: 7,988
Thanks: 635
Fixes: 8
Registered: 02-08-2007

Re: Plusnet customer being charged for calls to Plusnet customers

Get to the 'bottom' of this ?

Does the censor filter not work for PN staff ?

Smiley^Smiley