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Plusnet contract in writing?

broadband_user
Newbie
Posts: 3
Registered: ‎19-06-2018

Plusnet contract in writing?

Hello,

I upgraded from standard broadband to fibre last month. Plusnet also supply the residential land line.

Called the 'rentions' team and agreed a price and contract duration over the phone.

 

Question: how do I obtain a *written* copy of the contract between plusnet and myself as agreed?

 

Email is fine. I'm not talking about the terms and conditions of service, but agreed facts that include:

 

1. Start date of the contract.

2. End date of the contract.

3. Billable charges.

4. Discounts applicable - as agreed with the agent when the order was placed.

5. Actual service supplied (there are a few different speeds of fibre, with\without use limits).

 

I've been onto my account summary page and none of the above information shows. What does show is when the order were placed, and what the full retail cost is. Nothing about discounts agreed and no end dates. Nothing about the fibre speed (38\76?).

 

I'm not looking for another telephone call with verbal assurances, I'm looking for the contract.

 

Thanks,

 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 193
Thanks: 40
Fixes: 11
Registered: ‎23-01-2018

Re: Plusnet contract in writing?

Hi there, 

 

Your contract can be found via the ticket on your account here

 

Please let us know if we can be of further assistance. 

 

Thank you. 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 454
Thanks: 58
Registered: ‎03-08-2012

Re: Plusnet contract in writing?

Unless the procedure has changed, I always received an e-mail too, detailing what had been agreed.

broadband_user
Newbie
Posts: 3
Registered: ‎19-06-2018

Re: Plusnet contract in writing?

Hello, Thanks for the link. The info linked to doesn't give the start and end dates of the contract, just the contract duration and when the call took place to Plusnet to request the fibre upgrade. Can you provide the contract start and end dates please, and put this on the contract? Ordinarily, the contract would start from the date the call was placed, but after agreeing to the upgrade my telephone line was disconnected by Plusnet (not my fault) and I lost all internet connectivity. The order for 1) the line 2) ADSL broadband and 3) Fibre had to be placed again. I finally received fibre broadband some weeks after the telephone agreement. Hence my question about start and end dates. Regards.
Plusnet Help Team
Plusnet Help Team
Posts: 559
Thanks: 151
Fixes: 21
Registered: ‎11-01-2018

Re: Plusnet contract in writing?

Hi and thanks for getting back in touch.

 

I've collated and provided the information requested on a new ticket here: https://www.plus.net/wizard/?p=view_question&id=177242231

 

Please let us know if there's anything else that you need.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
broadband_user
Newbie
Posts: 3
Registered: ‎19-06-2018

Re: Plusnet contract in writing?

Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Plusnet contract in writing?

No problems. Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team