Plusnet contract in writing?
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Plusnet contract in writing?
19-06-2018 2:37 PM
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Hello,
I upgraded from standard broadband to fibre last month. Plusnet also supply the residential land line.
Called the 'rentions' team and agreed a price and contract duration over the phone.
Question: how do I obtain a *written* copy of the contract between plusnet and myself as agreed?
Email is fine. I'm not talking about the terms and conditions of service, but agreed facts that include:
1. Start date of the contract.
2. End date of the contract.
3. Billable charges.
4. Discounts applicable - as agreed with the agent when the order was placed.
5. Actual service supplied (there are a few different speeds of fibre, with\without use limits).
I've been onto my account summary page and none of the above information shows. What does show is when the order were placed, and what the full retail cost is. Nothing about discounts agreed and no end dates. Nothing about the fibre speed (38\76?).
I'm not looking for another telephone call with verbal assurances, I'm looking for the contract.
Thanks,
Re: Plusnet contract in writing?
19-06-2018 3:40 PM
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Hi there,
Your contract can be found via the ticket on your account here
Please let us know if we can be of further assistance.
Thank you.
Re: Plusnet contract in writing?
20-06-2018 10:51 AM - edited 20-06-2018 10:51 AM
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Unless the procedure has changed, I always received an e-mail too, detailing what had been agreed.
Re: Plusnet contract in writing?
21-06-2018 10:01 AM
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Re: Plusnet contract in writing?
21-06-2018 10:27 AM
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Hi and thanks for getting back in touch.
I've collated and provided the information requested on a new ticket here: https://www.plus.net/wizard/?p=view_question&id=177242231
Please let us know if there's anything else that you need.
Best wishes,
Dave
Re: Plusnet contract in writing?
24-06-2018 8:51 AM
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Re: Plusnet contract in writing?
24-06-2018 12:37 PM
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