Plusnet closed my account due to non payment.
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Plusnet closed my account due to non payment.
04-07-2016 11:06 AM
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I have tried to contact you but it's impossible to get through to you on the phone and the online chat is never on.
I do wish to have my account reinstated next week - is this possible with a payment next week?
Thank you. Paul
Re: Plusnet closed my account due to non payment.
04-07-2016 11:23 AM
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Sorry you've had problems getting through, the call queues haven't been high for quite a while now and at the time of typing the longest wait is 3 minutes. There are also only 2 chats waiting in the queue, however if you use an ad-blocker or pop-up blocker this may block the chat functionality from working.
Re: Plusnet closed my account due to non payment.
04-07-2016 1:59 PM
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I've tried both IE and Chrome (no add blocking etc) and on both the chat button is grayed out.
Now what?
Re: Plusnet closed my account due to non payment.
04-07-2016 2:11 PM
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If it's the account I've found, then you'll need to call us about this. There's no queue at all right now, 0800 432 0200
Re: Plusnet closed my account due to non payment.
04-07-2016 5:22 PM
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I cannot believe that Plusnet have cancelled my account and want to rip me off the payment of the full year plus fees despite circumstances beyond my control. No negotiation when I had offered to pay the outstanding. Passed on to collection agency. Be warned!
Re: Plusnet closed my account due to non payment.
04-07-2016 5:53 PM
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I'm afraid that due to how long ago the payment failed and that we received no contact in the meantime, we have closed your account as per T&Cs.
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