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Plusnet charges are different to my bill

FIXED
Marvel1
Interested
Posts: 1
Registered: ‎27-01-2019

Plusnet charges are different to my bill

This is the Plusnet price guide for residential products 

https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/

 

I'm under Unlimited Fibre Broadband

Signed up June 2018, so table 1

 

Unsure at this stage if low cost area or outside

18 Month Contract

I believe it will come under Broadband & Phone on an 18 month minimum term contract

Low cost area = £7.00 for the first 18 months, £15.99 thereafter

Outside low cost area = £14.50 for the first 18 months, £23.49 thereafter

 

Now this has been my bill since I joined and confused from above, I'm paying £24.99 a month (then £38.98 on the 19th month), charges broken down as follows as follows:

Balance brought forward £24.99

Line Rental = £18.99

Evenings & Weekends =£4.00

Voicemail = £0.00

Unlimited Fibre = £15.99

Promotional Discount = £13.99

 

I cannot work out how it differs from the site, anyone able to clarify, thank you.

 

7 REPLIES 7
daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: Plusnet charges are different to my bill

You can find out what your market classification is at https://kitz.co.uk/adsl/broadband_access_market.htm

 

MisterW
Superuser
Superuser
Posts: 11,153
Thanks: 3,427
Fixes: 260
Registered: ‎30-07-2007

Re: Plusnet charges are different to my bill

Fix

@Marvel1 the prices you see in the table you linked to are for the Fibre broadband part of the product , line rental and call plans are additional.

You seem to have a discount of £13.99 and so are getting your Fibre broadband for effectively £2/month. On top of that is the standard line rental of £18.99 and the E & w/e call plan of £4. That gives the total of £24.99/month.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Plusnet charges are different to my bill

Hi @Marvel1

 

Thanks for getting in touch and I am sorry for any confusion.

 

@MisterW has advised all the key elements of your invoice for you, I would mention that you are in a low market area. The pricing mentioned at £7.00 per month for the first 18 months appears to be an offer that was available at the time of the information being published, I will pass this on to have the website updated as this is now out of date.

 

The product price reverts after your discount to £15.99 at the end of your 18 month contract.

 

If you have any further questions feel free to get in touch.

 

Regards,

websurf518
Dabbler
Posts: 13
Registered: ‎27-12-2018

Re: Plusnet charges are different to my bill

Out of interest what are these Promotional discounts?  having been stung by my previous isp provider by wrong billing i want to make sure my billing is correct :), i noticed a Promotional discount on my bill of  £11.48  but there is nothing to say what this is for, as far as  i am aware i only had £60 cashback which i have received via cheque

 

pjmarsh
Superuser
Superuser
Posts: 3,586
Thanks: 1,255
Fixes: 12
Registered: ‎06-04-2007

Re: Plusnet charges are different to my bill

When signing up or recontracting Plusnet might offer you a lower price than the "standard" price. When this happens a "Promotional Discount" will be added to your account for the difference between the price you were offered and the full price.  That discount will be applied for a certain amount of time, for the period that was agreed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

websurf518
Dabbler
Posts: 13
Registered: ‎27-12-2018

Re: Plusnet charges are different to my bill


@pjmarsh wrote:

When signing up or recontracting Plusnet might offer you a lower price than the "standard" price. When this happens a "Promotional Discount" will be added to your account for the difference between the price you were offered and the full price.  That discount will be applied for a certain amount of time, for the period that was agreed.

 

 

If this is the case  then i can say that plusnet have never offered me a promotional discount, not that i am complaining Smiley and as far as i am aware the only offer for signing up (new customer) was the £60 rebate which as i have already said have received Smiley no idea how long i am going to be getting this either  as long as  i don't get a bill for this promotional discount in the future due to a billing error i am Happy Smiley perhaps someone from Plusnet can clarify  how long i will be getting this promotional discount and what it's for Smiley 

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Plusnet charges are different to my bill

Hello @websurf518

 

I have responded to your query via a ticket. You can view my response by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.