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Plusnet cashbcak

ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Plusnet cashbcak

I am waiting for my £75 cashback. I clicked on the email link on the 18th November, so 30 days was yesterday but still no cheque?
Why cant they just credit the amount to my account!!  .
How can I check it has been sent?
Thanks
8 REPLIES
jem16
Grafter
Posts: 874
Registered: 27-10-2014

Re: Plusnet cashbcak

You can't check. As per the other thread many have not received their cashback.
Open a ticket with PlusNet and ask where it is.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Plusnet cashbcak

It appears that there may be a bit of a delay in the Christmas post - most people appear to be receiving theirs 3-4 days later than normal.
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Plusnet cashbcak

Hi there
I can see you spoke with our web chat team and they've sent the query through to the right team.
Once we know more we'll be in touch.
Apologies for the delays.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
71delboy
Newbie
Posts: 7
Registered: 07-11-2014

Re: Plusnet cashbcak


Hi Matthew
Another £75 cheque not received.
Joined PN on 10/11/14 and responded to the email on 18/11/14.  If I click on the email now it tells me that it has already been redeemed and I will receive the cheque shortly.  When?
By my count over 30 days have passed.
delboy
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Plusnet cashbcak

Hi All
I totally understand the frustration surrounding this.
There has been a delay in processing these but don't panic. We're working on having them sent out as quick as we can.
You should expect to receive your cashback cheques within the next week or two.
I hope this helps!
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Plusnet cashbcak

The next week or two? I am still waiting for the email and I was activated on 7th December! Now answer that? Will I now just receive a cheque without an email first?
dick:quote
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Plusnet cashbcak

Morning!
You will still receive an Email first.
It is an unfortunate for everyone that we are experiencing delays and I apologise for the the time its taking to get this sorted.
Thank you for your patience.
Superuser
Superuser
Posts: 11,552
Thanks: 2,970
Fixes: 22
Registered: 22-08-2007

Re: Plusnet cashbcak