Plusnet cashbcak
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Plusnet cashbcak
19-12-2014 5:14 PM
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Why cant they just credit the amount to my account!! .
How can I check it has been sent?
Thanks
Re: Plusnet cashbcak
19-12-2014 5:32 PM
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Open a ticket with PlusNet and ask where it is.
Re: Plusnet cashbcak
19-12-2014 6:45 PM
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Re: Plusnet cashbcak
22-12-2014 11:42 AM
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Re: Plusnet cashbcak
22-12-2014 6:21 PM
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Hi Matthew
Another £75 cheque not received.
Joined PN on 10/11/14 and responded to the email on 18/11/14. If I click on the email now it tells me that it has already been redeemed and I will receive the cheque shortly. When?
By my count over 30 days have passed.
delboy
Re: Plusnet cashbcak
02-01-2015 2:10 PM
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I totally understand the frustration surrounding this.
There has been a delay in processing these but don't panic. We're working on having them sent out as quick as we can.
You should expect to receive your cashback cheques within the next week or two.
I hope this helps!
Re: Plusnet cashbcak
03-01-2015 12:14 AM
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dick:quote
Re: Plusnet cashbcak
03-01-2015 10:29 AM
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You will still receive an Email first.
It is an unfortunate for everyone that we are experiencing delays and I apologise for the the time its taking to get this sorted.
Thank you for your patience.
Re: Plusnet cashbcak
05-01-2015 10:28 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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