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Plusnet cashback tracking doesn't work

Newbie
Posts: 2
Registered: ‎28-07-2018

Plusnet cashback tracking doesn't work

I feel cheated because I signed up only because there was a £75 mastercard cashback offer but have been told that because it didn't track I am not going to get it. I used a moneysavingexpert link and 100% remember clicking through it. I would never have signed up for plusnet if it wasn't for this offer. 

 

Why are you doing this? I feel cheated into signing up for broadband (this is the third problem I have had with plusnet so far) only for you to turn around and say no, it didn't track, so you don't get it. But it's not my problem, it's a problem with the way you record it! 

 

I would like to complain about this and actually, to get my cashback.

2 REPLIES 2
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Plusnet cashback tracking doesn't work

 

Hi @bluebird005

 

Thanks for getting in touch.

 

I've updated your open complaint ticket here

 

Best wishes,

 

Dave

Moderator
Moderator
Posts: 30,088
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: Plusnet cashback tracking doesn't work

Moderator's note:

Duplicate topic locked in favour of this one.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)