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Plusnet cash back email

rogerparcell
Newbie
Posts: 2
Registered: ‎30-08-2018

Plusnet cash back email

Has anyone not received their cash back email ? went live 14th of August 2018.

3 REPLIES 3
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Plusnet cash back email

Hi @rogerparcell,

 

I am sorry to hear that you have not received an email regarding your cashback offer.

 

So that I can look into this for you, can you please confirm how you signed up for your account e.g. phone, our direct website or through a third party website ?

 

Kind Regards,

 

Satta

rogerparcell
Newbie
Posts: 2
Registered: ‎30-08-2018

Re: Plusnet cash back email

Good Morning,it was through your own website

Regards Roger

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Plusnet cash back email

Hi @rogerparcell,


Thank you for confirming that. I've had a look into this for you now - my response contains some account specific information so I've added this as a ticket on your account. You can view this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team