Plusnet cash back Offer

[#1]

Hi admin
When I joined Plusnet on 30th April 2019
I was offered a cash back £50.
I was told that I would here within 60 days
I’ve had no updates on when I would receive the cash back.
Please can check what is happening with this cash back.
Thank You

[#2]

Hi @ben0961

I'm really sorry to hear that you haven't heard anything regarding your cashback. 

I have had a look into this for you and provided an update here

Once you have responded to your ticket, please let us know via this post as we can then advise accordingly.

Kind Regards

[#3]

It was not from a 3 party site. I believe it was on the Plusnet website.

[#4]

Hi @ben0961 thanks for confirming. I have responded via your ticket here

[#5 · Accepted solution]

I now realise that I was looking at the 18 month contract which had the cash back.
This Is where the error was made.
Thank You.