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Plusnet cash back Offer

FIXED
ben0961
Dabbler
Posts: 15
Thanks: 1
Fixes: 3
Registered: ‎20-04-2019

Plusnet cash back Offer

Hi admin
When I joined Plusnet on 30th April 2019
I was offered a cash back £50.
I was told that I would here within 60 days
I’ve had no updates on when I would receive the cash back.
Please can check what is happening with this cash back.
Thank You
4 REPLIES 4
Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Plusnet cash back Offer

Hi @ben0961

 

I'm really sorry to hear that you haven't heard anything regarding your cashback. 

 

I have had a look into this for you and provided an update here

 

Once you have responded to your ticket, please let us know via this post as we can then advise accordingly.

 

Kind Regards

ben0961
Dabbler
Posts: 15
Thanks: 1
Fixes: 3
Registered: ‎20-04-2019

Re: Plusnet cash back Offer

It was not from a 3 party site. I believe it was on the Plusnet website.
Highlighted
Plusnet Alumni (retired) Satss
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Plusnet cash back Offer

Hi @ben0961 thanks for confirming. I have responded via your ticket here

ben0961
Dabbler
Posts: 15
Thanks: 1
Fixes: 3
Registered: ‎20-04-2019

Re: Plusnet cash back Offer

Fix
I now realise that I was looking at the 18 month contract which had the cash back.
This Is where the error was made.
Thank You.