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Plusnet can't get my bill right

BobRegis
Dabbler
Posts: 18
Registered: 17-10-2010

Plusnet can't get my bill right

I called up to cancel my Plusnet service as I was planning to move to a cheaper deal.
The agent matched the deal which was essentially £12/month for broadband and phone plus a small charge for caller id.
Three months on now and I am still being charged around £18/month. Each time I call up I get told that the previous agent set it up wrong and that they will fix the problem and to not worry. Unfortunately this is repeatedly happening and I am monthly spending around 30-45 minutes on hold waiting for an imaginary fix. I continue to be out of pocket!
What is the best way to get Plusnet to honour what they promised? I can't be spending this much time on each phone call.
Any suggestions welcome.
(Current wait times 30 minutes).
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Plusnet can't get my bill right

best suggestion is to wait for it to be picked up on here - even if it may not be until next week
BobRegis
Dabbler
Posts: 18
Registered: 17-10-2010

Re: Plusnet can't get my bill right

Finally got through on chat (much easier than customer services plus I get a copy of the conversation).
All sorted.