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Plusnet bizzare billing

Harrysingh66
Newbie
Posts: 1
Registered: ‎16-08-2017

Plusnet bizzare billing

Hi I'm new to plusnet. On my account summary I have a "unlimited fibre broadband £43.44" item which says "upon cancellation" order status complete. Can anyone translate to English for me please? Is it an additional early exit charge?
3 REPLIES
jab1
Aspiring Champion
Posts: 2,011
Thanks: 486
Fixes: 7
Registered: ‎24-02-2012

Re: Plusnet bizzare billing

I think you are correct in that assumption, although it not an 'additional' charge, it is simply what Plusnet would charge to mitigate their loss, SHOULD you decide to leave early. The figure should reduce month-on-month to the end of your contract.

Personally, I wouldn't call it bizarre, merely standard commercial practice.

John
Jonpe
Aspiring Champion
Posts: 1,973
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Registered: ‎05-09-2016

Re: Plusnet bizzare billing

What perhaps is bizarre is that that figure includes the charge for the month you've just paid for, i.e. if you are coming to the end of your contract it will show a figure payable even if you have already paid for the last month of your contract.

Plusnet Help Team
Plusnet Help Team
Posts: 9,222
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Registered: ‎21-04-2017

Re: Plusnet bizzare billing


Harrysingh66 wrote:
Hi I'm new to plusnet. On my account summary I have a "unlimited fibre broadband £43.44" item which says "upon cancellation" order status complete. Can anyone translate to English for me please? Is it an additional early exit charge?

Hi there, that's just your current early termination charge should you decide to leave Plusnet.

 

Jonpe wrote:

What perhaps is bizarre is that that figure includes the charge for the month you've just paid for, i.e. if you are coming to the end of your contract it will show a figure payable even if you have already paid for the last month of your contract.

 I believe the figure is updated automatically once per month. However, if your services move away from Plusnet during a billing month, then we'd work out pro rata final bill/refund where necessary.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team