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Plusnet billing ignoring maximum monthly extra?

tinacornes
Dabbler
Posts: 19
Registered: ‎24-10-2007

Plusnet billing ignoring maximum monthly extra?

I have a maximum extra monthly spend set at £15.00.
My account states that billing will be taking an extra £20.00 from me this month.
Do billing simply ignore the maximum monthly spend that we set? Crazy
4 REPLIES 4
ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: Plusnet billing ignoring maximum monthly extra?

What product are you on,? You may save quite a bit of money by switching to the one of the unlimited  packages, starting from 9.99 for adsl and 19.99 for fibre,
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

tinacornes
Dabbler
Posts: 19
Registered: ‎24-10-2007

Re: Plusnet billing ignoring maximum monthly extra?

Thanks for the suggestion Mike.
I don't wish to upgrade as I'd lose the small discount that I still have for another 4 months.
Also, I don't usually use so much. I was backing up an old laptop to the cloud, earlier this month. That's why my usage was so massive.
ScottStorey
Pro
Posts: 410
Thanks: 130
Fixes: 1
Registered: ‎21-02-2013

Re: Plusnet billing ignoring maximum monthly extra?

Hi photoretoucher,
Is it still showing as set to a maximum of £15.00 in the member centre ?
Either way, I will have a look at your account in the morning and see if I can see what is going on.
ScottStorey
Pro
Posts: 410
Thanks: 130
Fixes: 1
Registered: ‎21-02-2013

Re: Plusnet billing ignoring maximum monthly extra?

I've had a look over your account for you and replied to your ticket.
The £15 cap is set correctly and it has only charged you an extra £10 this month on your bill.
I'm not sure why it's showing on the maximum monthly spend page that its charging you an extra £20 (Thank you for the screenshot) but this definitely isn't on your bill.