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Plusnet billing error - please help

Allyboo
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Posts: 1
Registered: ‎31-03-2020

Plusnet billing error - please help

Hi

I renewed my plusnet contract on 3/2/20 for £38.98 pcm, months before my contract ended, it was renewed at a discount on fibre extra. However I'm being billed for £52, the set price for being out of contract and I doubt my internet speed has increased at all.

Can someone help me please?  I can't get through on the phone lines. 

Many thanks Ally