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Plusnet being difficult over Amazon Vouchers

squashabe
Dabbler
Posts: 10
Registered: 31-07-2011

Plusnet being difficult over Amazon Vouchers

Hello.  Has anyone had a similar experience.  I signed up for phone and broadband for a discounted rate and Amazon Vouchers which I have never received.  A few months ago I posted a question asking when I would receive them and they told me there was a delay in getting them out.  Six month on I asked them again and now they want evidence of which site I applied through before they will investigate any further.  The problem is that I can't remember which site I went through.  However, Plusnet must have some record of where my application was made.
Has anyone had a similar experience and can you tell me how I can resolve this?
Thanks
Adrian
10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet being difficult over Amazon Vouchers

Duplicate post in Feedback Board removed.
Please don't double post
squashabe
Dabbler
Posts: 10
Registered: 31-07-2011

Re: Plusnet being difficult over Amazon Vouchers

I have realised that I have posted this in the wrong forum that's why I posted it in the Feedback where I think it should be.  I'll post it in the feedback forum again and you can delete this one
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet being difficult over Amazon Vouchers

This is the correct Forum - your other post is now locked
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Plusnet being difficult over Amazon Vouchers

Is father Xmas being difficult with a new customer, and its past 12th night Crazy
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet being difficult over Amazon Vouchers

Avatar Changed  Embarrassed
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: Plusnet being difficult over Amazon Vouchers

In one way it is about billing, but in another way it's about a breakdown in Plusnet's advertised promise which is of gereral interest to everyone, not just a specific detail for a particular client. So in that sense it is a feedback item and I can the OP's point of view.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet being difficult over Amazon Vouchers

The reason for moving it is the opening sentence
"Hello.  Has anyone had a similar experience"
and the final sentence
"Has anyone had a similar experience and can you tell me how I can resolve this?"
Clearly the poster is asking for help in resolving it and as such it doesn't come under feedback
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Plusnet being difficult over Amazon Vouchers

I do hope the OP's problem doesn't get submerged by these forum semantics. IIRC this isn't the first time there has been a problem with Amazon vouchers. This case seems to be getting to a point when  an official complaint  might be in order.
Highlighted
drj
Aspiring Pro
Posts: 1,096
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: Plusnet being difficult over Amazon Vouchers

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Plusnet being difficult over Amazon Vouchers

HI squashabe,
I'll ask someone to look into this for you.
Jojo Smiley