Plusnet attempting to bill after broadband cancellation
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet attempting to bill after broadband cancell...
19-09-2017 6:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
We cancelled our broadband service last month (this took two attempts - the first cancellation request disappeared without trace). Plusnet sent a confirmation email on 24 August 2017 which indicated that the service cancellation date was 1/9/2017.
Since then we have received multiple requests for further payment which Plusnet attempted to take on 7/9/2017.
How can we get Plusnet to acknowledge that we have cancelled their service?
Many thanks,
Tim
Fixed! Go to the fix.
Re: Plusnet attempting to bill after broadband cancellation
19-09-2017 7:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You may have outstanding payments for calls or termination costs, are you absolutely sure you have cleared all money owing to PlusNet?
Re: Plusnet attempting to bill after broadband cancellation
19-09-2017 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have cancelled your broadband and not moved to another supplier you will be liable for cancelation fees - you should be able to get more information of any charges in the member centre.
Re: Plusnet attempting to bill after broadband cancellation
19-09-2017 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply, but no - this is Plusnet trying to take their regular monthly payment after the service has been cancelled.
The wording on their message is
> Unfortunately, we've not received the regular payment for your service. This was due on 07-09-2017.
when the cancellation confirmation we received last month read:
> We're emailing you to let you know that as your cancellation request has
> now been placed. Your cancellation will take place on 01/09/2017.
I have spent hours on hold on the phone with Plusnet trying to sort this out. Cancelling a service should NOT be this difficult.
Tim
20-09-2017 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet attempting to bill after broadband cancellation
20-09-2017 9:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dear Anoush, thank you very much for sorting that out - much appreciated.
Best wishes,
Tim
Re: Plusnet attempting to bill after broadband cancellation
21-09-2017 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet attempting to bill after broadband cancellation
21-09-2017 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How is this still happening? You had a huge fine from OFCOM for doing this!
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet attempting to bill after broadband cancell...