Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
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Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
16-02-2016 6:47 PM
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I thought I would share my experience with Plusnet which so far has been completely unsatisfactory.
I have only been with them for only 1 month having moved from Tesco broadband who offered a fantastic customer service. I have moved to plusnet as I heard good things about them and did not want to move from Tesco, but TalkTalk has taken them over.
I got my first bill on 14th February from PlusNet and was stunned to find I 'owed' £41.65.
The amount I pay is expected to be £16.99.
I contacted the customer service team who disconnected me two times.
When I finally got through they informed me that the extra charges were for telephone calls.
I was gobsmacked to hear this as I HAVE NEVER had a phone attached to the socket.
I spoke online with a representative he said "I will investigate it but your direct debit is due on the 17th February and you have to pay this first."
So that means that tomorrow the payment will go out and I have no update.
I was given a reference number which was 119977799 but I have no idea what this means or what the status is.
I have little to no confidence that this will get resolved.
Has anyone had any experience with this that can guide me? Is there anyone from PlusNet on this forum care to comment?
Also, is it possible to cancel my PlusNet contract even though they have tied me in for 18 months? I feel they have not kept the conditions of the contract and I do not want to pay for calls that wereIMPOSSIBLE TO MAKE.
Kind Regards,
Supriya.
Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
17-02-2016 10:46 AM
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Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
17-02-2016 10:51 AM
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Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
17-02-2016 12:18 PM
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Also it's a good idea to have a basic handset available to check your line in the event of issues. You can get one for £5 from Argos.
If you can get hold of one plug it in and dial 17070 which will tell you the number. You'd also be able to ring what should be your number from a mobile and confirm it rings.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
18-02-2016 2:15 PM
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Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
18-02-2016 2:22 PM
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Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
19-02-2016 10:04 PM
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Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
19-02-2016 11:29 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
21-02-2016 4:27 PM
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Re: Plusnet are making me pay for phonecalls when I DON'T HAVE a phone!
22-02-2016 8:29 AM
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I can see my colleague has refunded you but it appears they entered the wrong amount. As soon as the current invoice clears I'll refund the additional £1.
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