Plusnet agreement condition
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Plusnet agreement condition
16-05-2017 11:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi folks,
Where I can find ONLINE the information about my current contract condition? When the contract has started? How long it is? When the contract will end?
Thank you.
Fixed! Go to the fix.
Re: Plusnet agreement condition
17-05-2017 12:25 AM - edited 17-05-2017 12:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you go to the Account Summary in the Member Centre (log in required) you should be able to find the contract start date.
You should have one or more tickets here that will give further information regarding your contract.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Plusnet agreement condition
17-05-2017 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Cabasa, You can find the information on the welcome email we sent you when you signed up just over 4 months ago, if for any reason you are unable to locate it the you can go to www.plus.net and after a few seconds a " Do you need help " box will pop up, if you click on it then you can instigate a live web chat with us and we can provide the information to you - Tony
Re: Plusnet agreement condition
17-05-2017 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dear Mav, thanks for the answer.
Nevertheless, your reply does not fully gave me answers on my questions. The link gives me an opportunity to see the contract start day only. Actually, there is no way to determine the length of the contract and when this contract ends. I do not understand Plusnet why the information about length of my contract is not available on-line? Why this information available by phone conversation only?
17-05-2017 11:06 AM - edited 17-05-2017 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Another method is to log into the portal at https://www.plus.net/index_portal.html
Click on 'Product Change' near the top of the page
Click on 'Change My Product'
Click on 'Keep This Product'
You should see Contract Information showing details of your contract.
Then back out of this area without making any changes.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Plusnet agreement condition
17-05-2017 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi TonyMC,
thank you for your answer.
I have found the welcome email dated 02.02.2016 (15 months ago). There is nothing about the length of the contract. Just an estimated speed, name of product, bla-bla.
I don't want to chat (with help team). I just want to find the information online.
Re: Plusnet agreement condition
17-05-2017 11:22 AM - edited 17-05-2017 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You should retain an electronic copy of the initial e mail PN sent (as below) you if there's not still a copy in your mail programme.
Re: Plusnet agreement condition
17-05-2017 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Strat(ocaster),
thank you for the best answer.
I believe that this is the only way to get me an answer online.
Re: Plusnet agreement condition
17-05-2017 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happy to help.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Plusnet agreement condition