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Plusnet Weekends pro-rata charge
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Plusnet Weekends pro-rata charge
17-07-2013 10:15 AM
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I was recently charged £10.29 for a 'Plusnet Weekends pro-rata charge' I'm not exactly sure what this charge was for. I wasn't aware that something like this was in my price plan.
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Re: Plusnet Weekends pro-rata charge
17-07-2013 10:34 AM
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I suspect that you have only just had the phone part activated and, if this is the case, it is the proportion of the monthly line rental needed to match the billing date of the broadband package.
All billing dates are matched to the broadband billing date
All billing dates are matched to the broadband billing date
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Re: Plusnet Weekends pro-rata charge
17-07-2013 10:44 AM
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Yes this is true. So I won't be charged this amount again?
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Re: Plusnet Weekends pro-rata charge
17-07-2013 10:45 AM
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At the future billing dates you will be charged the correct amount
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Re: Plusnet Weekends pro-rata charge
17-07-2013 10:46 AM
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So this amount is just an extra bit? I've already paid the £23 for my broadband and line rental. The £10 is just a one off charge?
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Re: Plusnet Weekends pro-rata charge
17-07-2013 10:58 AM
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That seems to be a bit odd
I suggest waiting for a member of staff to pick this up
Basically Line Rental is paid in advance but I don't understand why you should have been charged a full month before the service went live
I suggest waiting for a member of staff to pick this up
Basically Line Rental is paid in advance but I don't understand why you should have been charged a full month before the service went live
Message 6 of 9
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Re: Plusnet Weekends pro-rata charge
17-07-2013 7:57 PM
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Still waiting on staff member
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Re: Plusnet Weekends pro-rata charge
18-07-2013 10:55 AM
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Your previous bill didn't include the line rental charge, it was higher than normal due to additional broadband usage, you should be able to view the itemised bill online. The £10.29 is exactly as Oldjim says and is the pro-rata charge for the first month of your phone service.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Plusnet Weekends pro-rata charge
18-07-2013 12:09 PM
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Okay, thank you.
Message 9 of 9
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