cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Weekends pro-rata charge

Dorian182
Dabbler
Posts: 21
Registered: 04-08-2009

Plusnet Weekends pro-rata charge

I was recently charged £10.29 for a 'Plusnet Weekends pro-rata charge' I'm not exactly sure what this charge was for. I wasn't aware that something like this was in my price plan.
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Plusnet Weekends pro-rata charge

I suspect that you have only just had the phone part activated and, if this is the case, it is the proportion of the monthly line rental needed to match the billing date of the broadband package.
All billing dates are matched to the broadband billing date
Dorian182
Dabbler
Posts: 21
Registered: 04-08-2009

Re: Plusnet Weekends pro-rata charge

Yes this is true. So I won't be charged this amount again?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Plusnet Weekends pro-rata charge

At the future billing dates you will be charged the correct amount
Dorian182
Dabbler
Posts: 21
Registered: 04-08-2009

Re: Plusnet Weekends pro-rata charge

So this amount is just an extra bit? I've already paid the £23 for my broadband and line rental. The £10 is just a one off charge?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Plusnet Weekends pro-rata charge

That seems to be a bit odd
I suggest waiting for a member of staff to pick this up
Basically Line Rental is paid in advance but I don't understand why you should have been charged a full month before the service went live
Dorian182
Dabbler
Posts: 21
Registered: 04-08-2009

Re: Plusnet Weekends pro-rata charge

Still waiting on staff member  Smiley
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Plusnet Weekends pro-rata charge

Your previous bill didn't include the line rental charge, it was higher than normal due to additional broadband usage, you should be able to view the itemised bill online. The £10.29 is exactly as Oldjim says and is the pro-rata charge for the first month of your phone service.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dorian182
Dabbler
Posts: 21
Registered: 04-08-2009

Re: Plusnet Weekends pro-rata charge

Okay, thank you. Smiley