Plusnet Unlimited charge
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Plusnet Unlimited charge
27-01-2011 12:24 AM
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Re: Plusnet Unlimited charge
27-01-2011 12:40 AM
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Re: Plusnet Unlimited charge
27-01-2011 12:52 AM
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Re: Plusnet Unlimited charge
27-01-2011 12:52 AM
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Re: Plusnet Unlimited charge
27-01-2011 1:03 AM
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Thanks.
Re: Plusnet Unlimited charge
27-01-2011 6:34 AM
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Re: Plusnet Unlimited charge
27-01-2011 6:48 AM
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Re: Plusnet Unlimited charge
28-01-2011 11:17 AM
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Quote from: jocky I can see the service notice but no emails. My fault for not checking notices so will have to make sure I do so in the future.
Thanks.
Not true, jocky, Plusnet have to inform you of alterations of this nature, it is not good enough simply to say we posted it on the website.
.........................proud" say Pnet.
Re: Plusnet Unlimited charge
28-01-2011 11:38 AM
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That falls within the remit of specifically notifying the user.
Plusnet *sent* the notification, it was apparently not received. This is akin to court papers being sent by post but not received - unfortunately not a valid excuse in most circumstances.
B.
Re: Plusnet Unlimited charge
28-01-2011 11:46 AM
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Re: Plusnet Unlimited charge
28-01-2011 12:01 PM
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Quote from: Anon
Quote from: jocky I can see the service notice but no emails. My fault for not checking notices so will have to make sure I do so in the future.
Thanks.
Not true, jocky, Plusnet have to inform you of alterations of this nature, it is not good enough simply to say we posted it on the website.
That isn't what was said. The primary notification is the email which is copied to your closed tickets. In all the years I have been with Plusnet I've never heard of a proven case where the ticket was created but no email was sent. I have on the other hand heard of many cases where the email address used for contact had not been updated by the user and so it went to an email address not being looked at, it had been put in to a spam folder or the user had glanced at it, thought it was some marketing bumf and deleted it.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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