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Plusnet Still Trying to Charge Me After I left in August

Cavey82
Newbie
Posts: 2
Registered: ‎13-10-2017

Plusnet Still Trying to Charge Me After I left in August

‎13-10-2017 10:05 AM

Hello,

 

Plusnet are still trying to charge me after I left them In August. I cancelled my direct debit after my final payment in September but Plusnet but I have just received a email saying they want to take my monthly payment.

 

Could someone suggest the best way to inform them that I have left? 

 

Many Thanks

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rongtw
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Re: Plusnet Still Trying to Charge Me After I left in August

‎13-10-2017 11:30 AM

Oh dear Plusnet not again Sad

http://www.independent.co.uk/news/business/news/plusnet-broadband-880000-ofcom-billing-customers-con...

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Mustrum
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Registered: ‎13-08-2015

Re: Plusnet Still Trying to Charge Me After I left in August

‎13-10-2017 11:34 AM

What do you mean ? Have you moved to another supplier? Or have you just cancelled your direct debit, and not told PN that you no longer want their service?

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Cavey82
Newbie
Posts: 2
Registered: ‎13-10-2017

Re: Plusnet Still Trying to Charge Me After I left in August

‎13-10-2017 7:06 PM

Have moved to another supplier, plusnet have been informed but they are still chasing me for money that I don't owe them. They have taken my final payment.

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Gandalf
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Re: Plusnet Still Trying to Charge Me After I left in August

‎14-10-2017 1:57 PM

Hi there.

 

I've sorted this out for you now and I've closed your account.

Apologies for the inconvenience caused by the delay.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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