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Plusnet Still Trying to Charge Me After I left in August

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Cavey82
Newbie
Posts: 2
Registered: 13-10-2017

Plusnet Still Trying to Charge Me After I left in August

Hello,

 

Plusnet are still trying to charge me after I left them In August. I cancelled my direct debit after my final payment in September but Plusnet but I have just received a email saying they want to take my monthly payment.

 

Could someone suggest the best way to inform them that I have left? 

 

Many Thanks

4 REPLIES
rongtw
Seasoned Hero
Posts: 6,325
Thanks: 1,154
Fixes: 11
Registered: 01-12-2010

Re: Plusnet Still Trying to Charge Me After I left in August

Oh dear Plusnet not again Sad

http://www.independent.co.uk/news/business/news/plusnet-broadband-880000-ofcom-billing-customers-con...

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Community Veteran
Posts: 1,145
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: Plusnet Still Trying to Charge Me After I left in August

What do you mean ? Have you moved to another supplier? Or have you just cancelled your direct debit, and not told PN that you no longer want their service?

Cavey82
Newbie
Posts: 2
Registered: 13-10-2017

Re: Plusnet Still Trying to Charge Me After I left in August

Have moved to another supplier, plusnet have been informed but they are still chasing me for money that I don't owe them. They have taken my final payment.

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Plusnet Still Trying to Charge Me After I left in August

Hi there.

 

I've sorted this out for you now and I've closed your account.

Apologies for the inconvenience caused by the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team