Plusnet Robbery
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10-03-2018 3:03 PM
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Hi all,
I hope that someone from Plusnet reads it because my question messages are not public. My special discount was cancelled lately due to obvious customer exodus from BT/Plusnet after being charged extra for nothing like recent landline increase or just for the service itself. Understandable when they paid billions in TV rights for the EPL that they don't barely show with mostly a single live game a week. The matter in here started when I moved house which was a reason why Plusnet "renewed" my existing contract. However, they reviewed my discount awards and decided to cancel a £5 discount. After a lengthy phone call the discount was reinstated under a condition that the contract was extended up to 24 months. Suddenly this month the discount was again taken off but the 24 contract is allegedly still in place. A corporate greed in its finest. I see that people are having troubles getting the promised cashbacks. Sounds like Plusnet are getting more desperate to rob customers than I thought. I told them I'm a Plusnet Mobile customer too but they don't bother losing more money from me leaving to another mobile provider than the £5 discount. I hope that Plusnet will stop robbing customers asap or BT will go bust in a couple of years.
Fixed! Go to the fix.
Re: Plusnet Robbery
10-03-2018 4:48 PM
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Have you considered that its much more likely to be inadequately trained Plusnet staff struggling with rickety admin and billing systems in play, rather than deliberate corporate greed and robbery targetting you in progress?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusnet Robbery
on 10-03-2018 5:09 PM - last edited on 10-03-2018 6:45 PM by dvorak
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Moderator's note by Adie (Dvorak): Full quote of preceding post removed as per the forum rules
11-03-2018 11:39 AM
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Sorry to see how this has been handled on your account @gargy2002
I've been looking into this and I'll reply to your ticket 169588371 shortly.
Re: Plusnet Robbery
17-03-2018 7:56 PM
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Hi Gandalf,
Just to let you know that my Plusnet TV doesn't work any more. The whole package is gone (HD, BT Sport 1 and the extra channels). Could you verify it's been cancelled for me, please? Thanks
Re: Plusnet Robbery
19-03-2018 2:03 PM
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Re: Plusnet Robbery
19-03-2018 4:15 PM
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I was going to watch MU vs Brighton on Saturday night and discovered that the Youview is just like a common telly without any extra channels or HD except BBC and ITV. I was messing around with a VPN but never made it to work and all settings were never applied. I'll get rid of everything what's left and reboot. It doesn't show the Plusnet TV I used to have that told me once a while there is a problem to connect to the channel. Got an Asus RT-U66U as a router but the settings for the TV haven't been changed. Let you know when I get home. Is there anything I can look into to see if the service is on on my equipment (software, utilities)? Cheers
Re: Plusnet Robbery
19-03-2018 11:24 PM
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It's all right now. A couple of reboots and it works again. Got those BT Openreach scam phone calls lately. Should have done that before. Thanks anyway!
Re: Plusnet Robbery
20-03-2018 9:35 PM
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