Plusnet Reward
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- Re: Plusnet Reward
10-06-2020 12:38 PM
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Hi
I've tried to call cust services but understandably, there's a long queue and I gave up after a while.
I haven't received my eMail to claim the £75 gift for joining so wondered if there was anything I needed to do. I noticed that a few other people have had a similar problem so wonder if this could be picked up by one of the Plusnet team.
thanks
Fixed! Go to the fix.
Re: Plusnet Reward
10-06-2020 4:46 PM
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Hi @davel8r
We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.
Re: Plusnet Reward
18-06-2020 9:00 PM
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As requested, I sent a PM to @KatieC but still haven't heard anything back. I've check in the junk eMail folder and nothing there.
Other people also have the same issue so there may be a problem with cashback at present. If so, could someone post back to explain the problem and set an expectation of when it might be sorted?
thanks
22-06-2020 11:07 AM
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I decided to try ringing again and got through in about 5 mins. The PN system indicated that the eMail had been sent out - but it never arrived in either my inbox or junk mail. The person I spoke to processed the claim manually so hopefully within 30 days I should get my reward card.
If anyone else is still waiting, might be worth getting on the phone. Good Luck
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