Plusnet Reward Card email not received
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Plusnet Reward Card email not received
28-07-2020 2:14 PM - edited 28-07-2020 2:16 PM
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My broadband was activated on 30th June 2020 but I have not received an email about the reward card. It says on the Plusnet website that an email with a link to claim the reward will be sent within 10 days, and the link will expire after 2 months. I have emailed plusnet@purecard.com and they say my details haven't been sent over. I've been checking my junk folder too, please could a member of staff advise. I did post a message on Twitter about a week ago but have not heard.
Many thanks
Re: Plusnet Reward Card email not received
28-07-2020 3:32 PM
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Hi Cheller
I am experiencing the same problerm as you. I signed up to Plusnet in May and am still waiting for my prepaid mastercard. I spoke to someone on the phone about it and he said that there was nothing on my account to indicate I should have one and as such they couldn't email it to me. I am livid. Please let me know if you have any positive feedback from Plusnet. Thanks
Re: Plusnet Reward Card email not received
01-08-2020 12:20 PM
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Re: Plusnet Reward Card email not received
01-08-2020 2:16 PM
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I, too, have not received an email for a £75 reward MasterCard. Seems to be a common thread. I also asked on
twitter but did not get a reply.
Would appreciate a reply from Plusnet staff.
Re: Plusnet Reward Card email not received
01-08-2020 7:09 PM
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Thread moved from My Order to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Plusnet Reward Card email not received
02-08-2020 9:28 AM
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Re: Plusnet Reward Card email not received
02-08-2020 10:53 AM
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Does anyone have a phone number or email address, the phone number I have stays on hold forever!!
Re: Plusnet Reward Card email not received
06-08-2020 7:25 PM
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Re: Plusnet Reward Card email not received
06-08-2020 7:39 PM
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Starting to wonder what legal means are available to pursue this further.
Re: Plusnet Reward Card email not received
10-08-2020 9:38 PM
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Signed up on the 22nd of May, no sign of the email or reward card.
I'm not expecting anything to happen any time soon!
Re: Plusnet Reward Card email not received
14-08-2020 9:12 PM
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Hello,
I wonder if you have found a solution yet to this? if not, search for my recent posts (many!) where you will find some useful information which may help.....contact details emails, phone numbers, websites. I'm in the same situation and am determined to see this through. Good luck.
Re: Plusnet Reward Card email not received
14-08-2020 10:25 PM
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After many attempts and being on hold I finally spoke to someone at Plusnet. They said that I had been sent an email on 10th July but when I checked the only email I had received on that date was to say my router was on its way! I was given the number for the card escalation team and they said they would get the email resent....not received it yet!! I will give them till Monday and then ring again but do feel a little more confident that I am getting somewhere.
Re: Plusnet Reward Card email not received
14-08-2020 10:26 PM
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Re: Plusnet Reward Card email not received
14-08-2020 10:28 PM
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