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#Plusnet #Refunds #Galore !

pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

#Plusnet #Refunds #Galore !

Hi
Is it possible that 'every' time one has to get a refund from PlusNet, the usual 'up to 20 days' apply and rarely get refunds 'within' 20 days?

One has to email, message etc. all over the place - 'wasting' days for something that should have been 'automated' ... because ... IT IS ALREADY automated!

It is called Direct Debit + a BILLION pounds Company should have 'automated' payment 'after a swift verification!

Are we all stupid? Do you wish us to 'forget' about our refunds?
Even if there is no refund, remember email exists!

They are very swift in 'taking' your money.

I work blooming hard for it and even £. 1 counts!

Get a move on and fix this dreadful way of treating your customers

Thank you


PS NO, I do not feel this way - IT IS this way!

10 REPLIES 10
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,677
Thanks: 6,662
Fixes: 1,101
Registered: ‎21-04-2017

Re: #Plusnet #Refunds #Galore !

Thanks for getting in touch @pnPhorum I'm sorry to see you feel this way.

I can see your final bill is still awaiting to be generated by the system. As advised this should generate within 20 days from your cancellation date. If we owe you any money we'll refund this to your bank through an active direct debit but if that's cancelled we'll send a cheque. Either way you should receive the refund within 14 days after the bill's generated.

Similarly if you owe us any money we'll email you to let you know so you can call us to make the payment.

Thanks for your patience

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
gleneagles
Community Veteran
Posts: 10,850
Thanks: 2,343
Fixes: 16
Registered: ‎02-08-2007

Re: #Plusnet #Refunds #Galore !

@Gandalf 

Can you clarify the last sentence which says if any money is owed to PN a email is sent and payment can be made over the phone.

Does this mean payments can be made over the phone using a debit or credit card ?

Sorry if I have misunderstood something here but posts from others indicates payments to PN cannot be made that way ?

We are born into history and history is born into us.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,677
Thanks: 6,662
Fixes: 1,101
Registered: ‎21-04-2017

Re: #Plusnet #Refunds #Galore !

We can take payments over the phone, if we can't take the final bill automatically via direct debit.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: #Plusnet #Refunds #Galore !

So it is 34 days now?

hahahahaaha

Not laughing at you, but at PlusNet top cream !

Strat
Moderator
Moderator
Posts: 30,597
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Registered: ‎14-04-2007

Re: #Plusnet #Refunds #Galore !

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: #Plusnet #Refunds #Galore !

 Still waiting for refund and D/D is NOT closed - I 'sincerely' hope PlusNet does not charge me instead!

pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: #Plusnet #Refunds #Galore !

D/D is still open - so no excuses there.

pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: #Plusnet #Refunds #Galore !

Still waiting and NO DM replied too - usual idiotic and irresponsible silence.

Abandoned ... this is why I migrated 'away' two Fibre+Phone accounts and a mobile phone, last mobile going too.

Rather than pay ~15-20 within 'reasonable' times, PlusNet prefers losing over 1,000 per year!

This is how PlusNet is managed these days.

pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: #Plusnet #Refunds #Galore !

I am talking about 'refunds' not payments!

pnPhorum
Grafter
Posts: 51
Thanks: 6
Registered: ‎09-01-2015

Re: #Plusnet #Refunds #Galore !

23 days have passed, no email no refunds - nothing = abandoned.

D/D is still open and I sincerely hope NO money is taken!