Plusnet Refund?

[#1]

I cancelled my move over to PlusNet on 6th August 2018 and received an email confirming this action and stating a refund of £205.88 had been arranged. Following a telephone call it transpired that no such action had been initiated by PlusNet. I am assured that a cheque will be forthcoming 'sometime in the future' depending on Billing department auctioning an internal memo. Is this typical ?, have others had the same problem ?, are their assurances reliable ? and  am I just unfortunate in my first ever dealings with PlusNet ?.

[#2]

Hi @Beoley

Sincere apologies for the delay in your order being successfully cancelled and refunded. Please be aware that we have sorted this for you, and the initial amount has now been refunded back to the original payment method. This can take 2-4 working days to clear.