Plusnet Provided Router

[#1]

@Gandalf

In a similar position, customer since 2014 and never had a Plusnet router - would it be possible to receive one?

Many thanks!

Moderator's note by Adie (Dvorak) modified thread title after move.

[#2 · Accepted solution]

Hi @cheetah

Whilst I'm happy to arrange to send you a Plusnet router (I've raised this ticket onto your account with more detail about that), are you having any issues with the router you're currently using?

[#3]

Moderators Note.
Moved from FTTP to MyAccount

[#4]

@Gandalf great thanks very much.
No problems with Plusnet BB but issues with wi-fi range, i'm using an old Tp-link router I'm hoping technology has moved on a bit since I bought that one and it will fix the range issues!

Thanks again,

[#5]

Hopefully you’re on fibre and will be sent a Hub One. If you’re sent a Hub Zero you may be disappointed as the wireless performance of these is dire.