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Plusnet Protect

kitz
Rising Star
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Registered: ‎08-06-2007

Plusnet Protect

Quick question please re Plusnet protect. 
Is the EU automatically billed £2 pm even though they didnt download it, havent used it,  nor were aware of the charge for this?
13 REPLIES
kitz
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Registered: ‎08-06-2007

Re: Plusnet Protect

To clarify.  Does the EU have to specifically opt out of this, or they will automatically be billed.... even if they werent aware of the service.  
Ive just gone through all the EU's tickets and I cant see anything where it makes it clear to them they they need to opt out of Plusnet Protect.  
The only reason its come to light now is because they queried their bill with me and how much they are paying.
Superuser
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Re: Plusnet Protect

AFAIK it's an 'opt-in', you need to select it from the Add-on tab in the Member Centre.
Superuser
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Re: Plusnet Protect

Plusnet Protect is an optional add-on that (where applicable) should be charged only if selected in the add-ons menu. It isn't downloaded and installed by default.
On Extra and Unlimited it is a free option (but still has to be selected). Just wondered if the EU had downgraded from one of these account types to an account type (Value or Essentials) where it is charged.
David
kitz
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Re: Plusnet Protect

hmmmmmmm    Just looked at their account (which is Unlimited! )
Yet when I go to the add one section this is what I see
Quote
Free till 30-03-2013 then £2.00  a month

afaik theyve never touched this, yet they are being billed £2 for it this month. Undecided
See screen caps
Community Veteran
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Registered: ‎15-06-2007

Re: Plusnet Protect

Seen that before - it is a system glitch that needs sorting
kitz
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Re: Plusnet Protect

Thanks....  but oh great :rolls eyes:    
PN wont speak to me any more due to some new DPA thingy coming in this month and I dont think my voice is quite deep enough to pretend to be an 80y/o guy.... nor do I want to confuse him by getting him to do it.
Any of the CS reps want to pick this up for me please if I PM the username?
dick:quote
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Re: Plusnet Protect

Just as a check - this is what mine says and I am on unlimited
kitz
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Re: Plusnet Protect

Cheers jim Smiley
Just looked on the bill and yes it is being charged
Quote
1 Plusnet Protect (3 months free) charge 08/04/2013 07/05/2013 £2.00
Superuser
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Re: Plusnet Protect

Now the invoice has been raised that amount will be taken on the DD, but refunded later.
It's free in any case on Unlimited. However as in the options image Oldjim posted I (on Unlimited) also have both the charged and free options listed.
David
Plusnet Alumni (retired) orbrey
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Registered: ‎18-07-2007

Re: Plusnet Protect

Hi kitz,
Happy to take the PM with the username, sorry about the late reply. Alternatively just drop a ticket ID into this thread and I'll pick it up from there.
kitz
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Re: Plusnet Protect

Cheers matt.  You have a PM Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Plusnet Protect

No worries, that should be sorted now? Please let me know Smiley
kitz
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Registered: ‎08-06-2007

Re: Plusnet Protect

Thank you vm matt Smiley