cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Protect

tonysheff
Hooked
Posts: 8
Thanks: 1
Registered: 13-10-2016

Plusnet Protect

On Saturday I added Plusnet Connect to my account  I rec confirmation which said the download link would take up to 2hrs. I had still not rec the link on Monday, so I cancelled the add on. I see on my bill I have been charged 32p . I am not bothered about 32p. but plusnet must know I did not rec the link, so why  charge me

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,486
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Plusnet Protect

Hi there,

 

If you try following the "log into member centre" link at the bottom of this page you should see an option to download Plusnet Protect: https://www.plus.net/home-broadband/protect/

 

I hope that helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tonysheff
Hooked
Posts: 8
Thanks: 1
Registered: 13-10-2016

Re: Plusnet Protect

Hi Adam.

Thank You for your reply. I have now renewed my Mcafee account for 12months.

Regards Tony