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Plusnet Payment from 5 years ago

ktuff1998
Newbie
Posts: 1
Registered: ‎15-08-2023

Plusnet Payment from 5 years ago

Hi,

 

I rang up plusnet customer services a few weeks ago, i am having major problems with my credit score. I can't recall why but this is a missed payment of £34 from August 2019 and this payment has flagged up every month since. The agent i spoke to had said they were no records of this on their system. He only advised that the debt had possibly been passed on to a company called Avarta (can't find them on google). At this current point it seems there no way i can chase this payment to get it settled allowing my credit score to recover.

Any help would be greatly appreciated.

1 REPLY 1
iannewson
Rising Star
Posts: 80
Thanks: 25
Fixes: 3
Registered: ‎15-01-2016

Re: Plusnet Payment from 5 years ago