Plusnet Mobile drew DD for a second number I was unaware of
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet Mobile drew DD for a second number I was u...
Plusnet Mobile drew DD for a second number I was unaware of
27-01-2020 3:12 PM - edited 27-01-2020 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I switched mobile provider in December and today received a bill from my previous provider PlusNet. After inquiries it turns out a second account was opened with my details two months after I opened the PlusNet account in 2016, and I have been charged at least £6 a month by direct debit for it ever since. There was only ever one direct debit set up for Plusnet, but both payments were taken from it! After going through my emails it does appear I have been receiving two almost identical emails every month, only the number is different - I thought the other email was a reminder, why would I check the bills were for two different numbers? There was never any mention of this second number when I log into my Plusnet account on the website, so I have been completely unaware of it for four years.
Plusnet have so far suggested it's my fault, I must have opened two accounts, and offered me an arbitrary £31. Basically, their first response was to blame me and offer a paltry compensation to get rid of me. I have not opened two accounts, why would I?, I have not used it, I was never aware of this second account.
Crossposted to LegalBeagles, Consumer Action Group, and Money Saving Forum.
Re: Plusnet Mobile drew DD for a second number I was unaware of
27-01-2020 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Pphone1, thanks for getting in touch.
I am really sorry to hear about this, so that we can take a look into this further for you can you please send over a private message with the following details:
- The mobile number in question (as on the email)
- Your full name and confirmation this is the name on the account
- Full address including postcode
Thank you.
Re: Plusnet Mobile drew DD for a second number I was unaware of
29-01-2020 7:34 PM - edited 29-01-2020 7:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet mobile will not refund four years line rental for a second number I knew nothing about. Customer services said it was not fraud, discounting every other reason for the error, and tried to fob me off. This is going to be a long struggle. I'm a political campaign manager so I'm documenting this saga the only way I know how, through the medium of internet marketing. This is one of a series of memes I am creating. Hope you like it.
Re: Plusnet Mobile drew DD for a second number I was unaware of
30-01-2020 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would guess that this is complicated by the fact that 4 yrs ago , Plusnet mobile didnt exist!
In Nov 2016 Plusnet took over Life mobile https://www.plus.net/mobile/life-customers and formed Plusnet mobile
@Pphone1 did you have dealings with Life mobile ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Mobile drew DD for a second number I was unaware of
30-01-2020 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Pphone1, I have explained the reasoning for the outcome over our PM conversation.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet Mobile drew DD for a second number I was u...