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Plusnet Cock-up but then force me to pay to recconect line

danep
Grafter
Posts: 119
Registered: ‎30-07-2007

Plusnet Cock-up but then force me to pay to recconect line

Okay, so i pay my money and new account is set-up back in september and PN send me the router and after 10 days i plug it in and it works. Unbeknown to me Plusnets systems did not talk to each other and hence my broadband was never offically started. I didnt know this until the line was cut off nearly two months later on Sat night 21/11, presumably by the last service provider of my flat which was talktalk (previous residents had talktalk, i wouldnt touch em with a bargepole). So I phone support today who admit it was PN's fault that their systems did not talk to each other, buit still insist I pay £50 to get line recconected. Seems totally outragous behaviour frankly, especially as I have been with PN for over 20 years and have referred many people to their product.
When I find out how to make an official complaint I will certainly do so unless someone can reverse this outrageous descision.
very pissed off Angry
Danep/5
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,814
Thanks: 561
Fixes: 213
Registered: ‎01-01-2012

Re: Plusnet Cock-up but then force me to pay to recconect line

Can you message me your username and I'll look into that for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Cock-up but then force me to pay to recconect line

Complaints Code of Practice
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
danep
Grafter
Posts: 119
Registered: ‎30-07-2007

Re: Plusnet Cock-up but then force me to pay to recconect line

Hi Matt
I messaged you but have as yet not had a response. Can you confirm you are looking into this matter.
Regards
Dane
MelRocks
Grafter
Posts: 87
Thanks: 1
Registered: ‎02-11-2015

Re: Plusnet Cock-up but then force me to pay to recconect line

Hi there,
I have checked with Matt and he is looking into this for you. He will respond as soon as he can. Thank you.