Plusnet Cashback Fail
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Plusnet Cashback Fail
13-07-2018 3:17 PM
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Has anyone on here had a problem with plusnet and their cashback offers? I recently switched broadband a couple of month ago, I received the cashback email replied and got sent a cheque which I cashed. I then got send another check which I did nothing with and then the original bounced, I later received an email saying a duplicate was sent in error and both had been cancelled but a new cheque would be with me within 14 days. That was a month ago. I few web chats later and I got the number to a separate company that deals with the cashback for plusnet and they said they'ed add me to a spreadsheet and email me. Seems a mess and amateur, if you're thinking of switching I'd consider whether its cheaper deal without the cashback as it may not materialise apparently. We'll do you proud (before a fall).
Re: Plusnet Cashback Fail
13-07-2018 3:58 PM
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Hi @tommyp215. Thanks for getting in touch and I am sorry to hear of the problems you have encountered.
I have raised this to our marketing team now and will update you once I hear back from them.
Let us know if you need any further assistance in the mean time
Re: Plusnet Cashback Fail
13-07-2018 4:52 PM
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Re: Plusnet Cashback Fail
13-07-2018 5:32 PM
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apologies as a broadband customer thought it was here, mods feel free to move.
Re: Plusnet Cashback Fail
13-07-2018 9:21 PM
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Moved to My Account / Billing from broadband
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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