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Plusnet Cashback Cheque Bounced

chappers88
Newbie
Posts: 3
Thanks: 1
Registered: ‎15-01-2019

Plusnet Cashback Cheque Bounced

I recieveda £50 cashback cheque from Plusnet for signing up. However, a few days after depositing the cheque I recieved a letter from my bank saying that the cheque was unpaid.

 

The stated reason being "Payment  Stopped - Awaiting Confirmation - Please Represent".

 

Has anyone else had this, and can help?

7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,560
Thanks: 6,059
Fixes: 1,016
Registered: ‎21-04-2017

Re: Plusnet Cashback Cheque Bounced

Sorry to see this, I've raised this with our billing team to investigate further.

We'll update you within the next 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,560
Thanks: 6,059
Fixes: 1,016
Registered: ‎21-04-2017

Re: Plusnet Cashback Cheque Bounced

Hi @chappers88.

We've arranged to resend your cheque which you should receive within the next 14 days.

Apologies for the inconvenience caused by this issue. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
chappers88
Newbie
Posts: 3
Thanks: 1
Registered: ‎15-01-2019

Re: Plusnet Cashback Cheque Bounced

Thanks for arranging this

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Plusnet Cashback Cheque Bounced

No worries, @chappers88.

Let us know if you need anything further.

Thanks – LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Complaint
Hooked
Posts: 9
Thanks: 11
Registered: ‎20-01-2019

Re: Plusnet Cashback Cheque Bounced

I am not surprised. I received a cheque from Plusnets repeated failings and incompetence and it bounced.

Not a very trust worthy organisation.

chappers88
Newbie
Posts: 3
Thanks: 1
Registered: ‎15-01-2019

Re: Plusnet Cashback Cheque Bounced

Hi,

 

I recieved the cheque in the post on Monday and went to deposit it yesterday.

 

This second cheque has now bounced.

 

Is there anything we can do? Also why has this happened twice now? It seems like plusnet is trying to get out of giving the cashback that was promised when I signed up... This was the only reason I chose plusnet over the other providers in my area.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: Plusnet Cashback Cheque Bounced

I'm really sorry to hear that the second cheque has also bounced.

We've escalated this back to the relevant team and we'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team