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Plusnet Billing me 264£ for an account i didnt want to be closed

Inigo
Newbie
Posts: 1
Registered: ‎22-04-2023

Plusnet Billing me 264£ for an account i didnt want to be closed

16 March - I call plusnet wanting my account to be cancelled
27 March - I call plusnet again saying I've changed my mind and I don't want my account to be cancelled. This call was taken by <redacted>. I asked him if it was possible to uncancel the cancel he said yes.
1st April WiFi stops working
8 April ~ I call plusnet to say my WiFi stopped working. The man explained that I phoned them too late and my account was cancelled. I said I didn't want this will I still be billed? He said no I won't be billed.
21 April- I get an email from plusnet saying g that they couldn't take a payment of 264£ from my account.
22 April - I call plusnet saying I was told I wouldn't be charged and now I have. Nobody seems to be capable of fixing this issue so I get passed around to 3 different people from 3 different departments and nobody could fix the problem.

1. Yes I asked for the WiFi to be cancelled.
2. I called them before the date of cancelled to not cancel the WiFi

3. I was told I would not be charged for the cancellation.
4. Now being charged for the cancellation.
5. Nobody can fix the issue.

 

 

Moderators Note: Personal information removed but still visible to Plusnet staff

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Plusnet Billing me 264£ for an account i didnt want to be closed

Hi @Inigo I'm sorry to see this and I can help, I've sent you a private message requesting some details so please get back to me when you can. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team